Company Policies for Texas Hill Country
Retreats
These company policies are part of
the agreed email reservation confirmation and the required credit card authorization* email
submitted by the guest prior to arrival. To secure your reservation, you authorize the Homestead
Cottages, LLC, doing business as Homestead Cottages on Cypress Creek and Texas Hill Country Retreats to charge your
credit card for all fees associated with your stay at the time of booking. You also acknowledge that additional charges are
authorized for services not anticipated at the time of booking but which are delivered during your stay, and/or for damages,
and/or missing items.
Cancellations must be in writing via email, fax or postal mail and recived by the cancellation
date. Receipt of the cancellation will be acknowledged by the method used for the cancellation.
To be eligible for a refund, less applicable
fees, cancellations must be made 15 or more calendar days prior to arrival or 30 or more calendar
days prior to arrival on all holidays*** (specified below) and group reservations. If a reservation is cancelled within the specified grace
period, a cancellation and handling fee** for each cottage** (see below for handling fees) reserved will be charged to the credit card. You will be charged for the full rental amount
if the reservation is cancelled 14 or less calendar days prior to arrival or 29 or less calendar days prior to arrivals
on all holiday*** and group bookings. No shows, shortening the length of stay and
early departures will be charged the full amount of any reservation.
***Major holidays include New Years
Day, Valentine's Day, Easter, Memorial Day, 4th of July, Labor Day, Thanksgiving and Christmas.
**Handling Fees:
Bar None Ranch $50
Cardinal Cabin $50
Cottage Inn
San Marcos $50
Country Sun B&B $50
Cypress Creek Cottages $130
Homestead
Cottages $50
Hummingbird Cabin $50
Kelly's Country Cottages $50
Moonlit Hollow Inn $50
Prowd House B&B $50
Serenity Farm B&B up to $100 plus first nights rental
Wilson Creek $50
**Check In/Check Out:
Bar None Ranch 3pm/11am
Cardinal Cabin 3pm/11am
Cottage Inn San Marcos 2pm/Noon
Country
Sun B&B 3pm/11am
Cypress Creek Cottages 3pm/11am
Homestead Cottages 3pm/11am
Hummingbird Cabin 3pm/11am
Kelly's Country Cottages 3pm/11am
Moonlit Hollow Inn 3pm/11am
Prowd House B&B 3pm/11am
Serenity Farm B&B up to 3pm/11am
Wilson Creek 3pm/11am
Renter acknowledges that owner(s) have made no representations, either expressed
or implied, as to the safety or habitability of the premises. Renter shall assume all risk of any loss, damage, or injury
to self, members of the reservation party or property
Renter agrees to hold property owner(s) and Homestead Cottages,
LLC, Homestead Cottages on Cypress Creek and Texas Hill Country Retreats harmless for all injuries incurred
while renter is on premises, regardless of how such injuries are sustained.
Unless approved by property owner, pets are not allowed. If pets are approved
you must follow the following guidelines:
All pets must be on a leash at all times when outside of the cottage/cabin. This is the law. Guests agree
that if pet or pets have an accident in the cabin, all clean up will be performed by guests and the Property you are staying
in will be contacted right away. Do not let the accident sit! You will be charged a cleaning fee up to $200
if you do and it is found after you leave.
Kitchen and stove must be clean prior to departure. If extra cleaning is required of kitchen appliances a
fee up to $75.00 will be added to credit card. Turn off AC, heat, wash and put away dishes.
Please do not make the beds. You are on vacation, enjoy yourself.
Do not use confetti or glitter for parties. There
will be an excess cleaning charge of $25.00. This will be charged to your credit card if found after check
out.
Please
keep all noise levels down from 10pm till 7am for everyone's enjoyment. If guests complain and you do not "quiet"
down after (1) one warning you will be asked to leave immediately.
Put all trash in garbage containers upon departure. Kindly keep the
outdoors clean. This means cigarette butts too!
No smoking inside the
properties. This is strictly enforced. If fumigation is required there will be up to a $100 fee added to
your credit card. Smoking is only allowed outdoors. Please be aware of the potential of brush fires. Please use the ash trays
for your butts. Please DO NOT throw the butts on the ground!
An additional fee will be charged
if the number of guests exceeds the confirmed reservations number of overnight or day guests. Additional guests and day guest
must be approved and paid for before arrival. By signing this CCA you agree to pay for the additional guests
after departure if it is found that you exceeded your amount of guests that you paid for.
Lost keys will be charged to your credit card at the rate of $10.00
per key. Lost or damaged remotes will be charged to your credit card in the amount of $25.00 per remote.
Swim at your own risk.
Please keep in mind that the Blanco River and Cypress Creek is a Texas natural wonder and has no life guard on duty. Swimming
and playing in and along the river, creek or any pool is at your own risk. Please keep children and pets
supervised at all times. There are no local phones in the cottages/cabins, so please, if you have a cell phone keep it handy
should you need to dial 911. The Lodge at Cypress Falls and Serenity Farmhouse Inn have wonderful pools, but no lifeguards
on duty. Again, Swim at your own risk!
We endeavor to keep the grounds of all of our properties cleared of all obstacles. Please
use care when hiking along the Blanco River and Cypress Creek. The Homestead Cottages, LLC, Homestead
Cottages on Cypress Creek and Texas Hill Country Retreats assumes no liability for injuries occurred on their properties in
or outside of its permanent facilities. We want everyone to have fun and enjoy themselves. Exercise caution so your visit
remains injury free!
No glass
containers are allowed around hot tubs or swimming areas.
Bring your personal beach towels to any swimming facility.
No items other than plastic containers or outdoor games may be removed from the rental facility.
Should you move an item/furniture from one cottage
to another, you must place the item back in its original cottage. Items/furniture not placed back into its original
cabin will be assessed a charge per item to be placed back to its original cottage.
Open display or discharge
of firearms is prohibited.
Articles
left at the rented property will gladly be sent back to the guest for a minimum of $15 for shipping and handling.
This
serves as your credit card authorization for The Homestead and Texas Hill Country Retreats. This must be agreed
to, signed and returned to Texas Hill Country Retreats prior to your arrival to confirm your reservation. By
agreeing to this you agree with all terms and conditions of The Homestead Cottages, LLC, Homestead Cottages on Cypress Creek
and Texas Hill Country Retreats. You also agree that this is your signature to allow your credit card to be signed
and billed by The Homestead Cottages, LLC, Homestead Cottages on Cypress Creek and Texas Hill Country Retreats.
